隐私政策
Privacy Policy

1. 适用范围与负责人

大戈戈（Dagege Studio / zhangge，下称“我们”）开发并提供《洪荒剑潮 / Swordtide: Age of Immortals》。本政策适用于本作 Epic PC 版、官网 swordtidegame.com、本 Epic 版隐私政策页面，以及我们为本版本提供的账号核验、购买权益服务和邮件客服。其他平台或版本的信息处理以其对应政策为准。

隐私和数据保护联系邮箱：zg254219788@163.com。我们负责解释本政策，并处理我们控制范围内的信息访问、更正和删除请求。

我们会在你使用在线功能或主动联系客服时收集并处理下述信息。单机进度主要保存在你的设备上。Epic 免费及内购改版仍在准备，当前未开放游戏内支付；购买和月卡部分仅在功能启用并由你使用时适用。

2. 我们收集什么、如何取得和使用

本地游戏数据

角色编号、昵称、进度、装备、设置、奖励记录，以及用于核验已发放购买权益的本地记录保存在你的设备上，用于继续游戏、保存进度和防止重复领取。当前自建权益服务接收角色编号及必要的权益核验信息，不上传完整角色存档或完整装备、战斗记录。

Epic 登录与基本资料

使用 Epic 登录时，游戏通过授权取得 Epic 账号 ID 和会话凭证。申请的基本资料权限也允许读取显示名称、语言偏好和关联账号显示名称；我们仅在身份识别和账号展示所需范围内使用这些信息。自建权益数据库持久保存用于角色绑定、购买核验和安全控制的 Epic 账号 ID，不以显示名称、语言或关联账号显示名称建立玩家画像。我们不向你索取 Epic 密码，不请求好友列表或在线状态权限。

购买、角色绑定和月卡

我们从游戏请求和 Epic 权益接口取得必要信息，包括 Epic 账号 ID、选中的角色编号、购买请求及意向编号、商品和权益编号、权益状态和发放时间。自建服务保存角色绑定、待处理购买状态、已签发回执、商品数量或对应面额、回执确认时间、月卡有效日期、每日领取日期以及权益核销与重试状态。这些记录用于将购买发给正确角色、恢复未完成的发货、核验月卡和防止重复发放。回执中的商品面额不是实际支付流水金额；我们不接收完整银行卡号码或支付密码。

官网访问与服务安全

当你访问页面或调用在线服务时，网络和托管服务会接触 IP 地址、请求时间、请求路径、浏览器或设备提供的请求信息，用于传送内容、诊断故障和维护安全。自建权益服务使用临时 IP 限流计数，并为已核验账号保存请求频率计数，以降低滥用。官网和本政策页面没有广告或访问分析脚本，不设置广告追踪 Cookie；权益接口不使用 Cookie 登录。托管平台可能为网络安全和服务运行处理其自身的技术信息。

客服信息

你主动发邮件时，我们会收到你的邮箱、问题描述，以及你提供的订单或权益编号、日志和截图，用于回复、验证归属和排查问题。人工处理权益问题时也可能记录处理时间、处理依据和工单引用。请只提供解决问题必需的信息，先遮盖截图和日志中的无关个人信息；不要发送密码、验证码或完整支付资料。

我们仅为上述游戏交付、账号与权益核验、客服和服务安全目的处理这些信息，不出售或出租玩家个人信息，不将 Epic 账号信息用于广告定位。

3. 信息会与谁共享

• Epic Games：我们使用 Epic 账号和购买权益接口。为验证你的会话并查询、核验或核销本游戏权益，我们会向相应接口发送必要的会话凭证、账号标识、商品或权益标识。Epic 与你之间的独立数据关系由 Epic Games 隐私政策说明；本政策只描述我们自己的处理行为，不代表 Epic 作出承诺。
• 托管和网络基础设施：官网、政策页和自建权益服务使用 ChatGPT Sites 及其 Cloudflare 基础设施。提供页面、处理请求和托管权益数据库所需的信息会由这些服务处理。另见 OpenAI 隐私政策和 Cloudflare 隐私政策。
• 邮件服务：发往客服邮箱的邮件通过 163 / 网易邮件服务处理。我们仅让需要处理请求的人接触相关客服信息。
• 适用要求和权利保护：在适用法律要求、有效法律程序，或处理欺诈和保护合法权利所必需的范围内，我们可能提供相关的最少信息。

上述服务商可能在其运营地区处理信息，地点可能与你所在地区不同。涉及需要另行告知或取得同意的跨境处理时，我们会按适用要求办理。我们不公开发布你的账号、角色与购买绑定记录。

4. 信息如何保存、保留多久

不同信息按其实际用途保留，具体规则如下：

• 本地存档和购买日志：保存在你的设备上，直到你使用游戏功能删除，或自行清除对应存档、日志和备份。卸载游戏不一定清除这些文件。我们无法替你直接删除本机文件。
• 会话凭证：用于当前账号认证和所需的权益接口调用。自建服务不将访问令牌写入权益数据库，也不将令牌作为购买记录持久保留；游戏和所用 SDK 的本地缓存由设备上的软件管理。
• 角色绑定、购买、回执与月卡记录：在提供相应权益、恢复购买、核对已发放记录、防止重复发放，以及处理尚未解决的争议或适用保留义务所必要的期间保存。月卡到期、删除本地角色或撤销登录授权不会自动删除服务端记录。这些记录目前不按固定天数自动清空；不再有上述必要用途时，或经核实的删除请求获准后，我们会人工删除或去除可识别个人的关联信息。
• 安全计数：自建服务的 IP 限流数据只在运行实例的临时内存中使用，处理请求时清理闲置条目，并随实例销毁而消失，不写入购买数据库。账号请求计数保留最近的计数窗口，并在后续请求时更新；其账号关联信息在不再有安全用途或经核实的删除请求获准后人工清理。
• 客服邮件与处理记录：在处理你的请求、相关跟进或未解决争议所需要的期间保留；不再需要时删除或匿名化。你也可以主动提出删除请求。

如部分记录仍因未完成权益、具体争议或适用法律义务需要保留，我们会说明保留的类别和原因，只保留必要部分并限制使用。由服务商独立管理的日志、邮箱副本或基础设施备份有其各自的保存和清理机制；我们不承诺这些副本即时消失。关于我们控制范围内的信息，可以通过下一节的邮箱渠道查询保留情况。

5. 如何访问、更正、删除信息或撤回授权

1. 向 zg254219788@163.com 发邮件，主题可写“洪荒剑潮 Epic 隐私请求”，说明你希望访问、取得副本、更正或删除哪类信息。
2. 提供能定位相关记录的最低必要信息，例如角色编号、相关权益或订单编号。我们可能要求以已知联系方式或其他合理方式核实归属，避免将信息交给冒用者；请不要提供 Epic 密码、验证码或完整银行卡信息。
3. 核实后，我们会处理请求，说明处理结果；如需更多信息，或有必须保留的部分，会说明原因。我们按适用的数据保护要求和期限办理。

你可以选择不使用可选的在线购买功能，并自行管理本地存档。在 Epic 账号的应用授权设置中，你可以管理或撤销对本游戏的授权；这会影响后续在线身份和权益验证，但不等于删除我们已保存的记录。请另行发邮件提出删除请求。Epic 独立控制的账号或平台记录应通过其提供的渠道处理。

删除购买或角色绑定记录可能导致无法恢复相关权益或继续核验月卡；我们会在处理有此影响的请求时说明。请在清除本地文件前确认你不再需要相应进度及备份。

6. 信息安全

在线请求使用 HTTPS；权益服务核验账号身份，限制记录访问，并校验购买回执以保护相关信息和权益。我们限制后台信息的访问范围，不在公开页面展示凭证或私人记录。任何传输和存储都不能保证绝对安全；如果你发现与本游戏相关的数据安全问题，请通过隐私邮箱联系我们。

7. 未成年人

请遵守游戏平台展示的年龄要求。需要监护人参与的在线使用、信息处理或购买，应按适用要求取得监护人同意。监护人如认为孩子向我们提供了不适当的个人信息，可以通过上述邮箱申请核查和处理。

8. 政策更新与联系

功能或信息处理方式发生变化时，我们会更新本页及日期；需要另行告知或同意的事项会在相关功能中处理。本页为完整中英双语政策，不是英文摘要。

负责人：大戈戈 / Dagege Studio / zhangge
游戏：洪荒剑潮 / Swordtide: Age of Immortals（Epic PC）
官网：swordtidegame.com
隐私和客服邮箱：zg254219788@163.com

1. Scope and responsible developer

Dagege Studio / zhangge (大戈戈, “we”, “us”) develops and provides Swordtide: Age of Immortals (洪荒剑潮). This policy covers the Epic PC edition, swordtidegame.com, this Epic-edition privacy page, and our account verification, purchase-entitlement and email support services for this edition. Other platforms and editions have their own applicable policies.

For privacy and data protection inquiries, contact zg254219788@163.com. We are responsible for explaining this policy and handling access, correction and deletion requests for information under our control.

We collect and process the information described below when you use online features or contact support. Gameplay progress is primarily stored on your device. The free-to-play and in-app purchase update is still being prepared, and in-game payments are currently disabled. Purchase and pass processing applies only when those features are enabled and you use them.

2. What we collect, its sources and how we use it

Local gameplay data

Character identifiers, names, progress, equipment, settings, reward history and local purchase-delivery verification records are stored on your device to continue gameplay, save progress and prevent duplicate grants. Our current entitlement service receives the character identifier and necessary entitlement verification information; it does not upload your complete character save, equipment inventory or combat history.

Epic sign-in and basic profile

When you sign in with Epic, the game obtains your Epic account ID and session credentials through authorization. The requested basic-profile permission also permits access to your display name, language preference and linked-account display names. We use those details only as needed for identity and account display. Our entitlement database persistently stores the Epic account ID needed for character binding, purchase verification and security controls; we do not build player profiles from display names, language or linked-account display names. We do not ask for your Epic password or request friends-list or online-presence permissions.

Purchases, character binding and passes

We receive necessary information from game requests and Epic entitlement interfaces, including Epic account ID, selected character ID, purchase request and intent IDs, product and entitlement IDs, entitlement status and grant time. Our service stores character bindings, pending-purchase status, signed delivery receipts, product quantities or nominal denominations, receipt acknowledgements, pass validity dates, daily claim dates, and entitlement redemption and retry status. We use these records to deliver purchases to the correct character, recover interrupted delivery, verify passes and prevent duplicate grants. A receipt's product denomination is not the actual payment transaction amount. We do not receive full payment-card numbers or payment passwords.

Website visits and service security

When you visit a page or call an online service, network and hosting services receive technical request information such as IP address, time, path and browser or device request details to deliver content, diagnose faults and maintain security. Our entitlement service uses temporary IP rate-limit counters and stores request-frequency counters for authenticated accounts to reduce abuse. Our website and this policy page contain no advertising or visitor-analytics scripts and set no advertising-tracking cookies. Our entitlement API does not use cookie-based login. Hosting platforms may process their own technical information for security and service operation.

Support information

If you email us, we receive your email address, problem description and any order or entitlement identifiers, logs and screenshots you choose to provide. We use these to reply, verify ownership and investigate issues. Manual entitlement support may also record handling times, the basis for an action and case references. Send only information necessary for your request, redact unrelated personal information, and never send passwords, verification codes or complete payment credentials.

We use this information only for the game delivery, account and entitlement verification, support and service-security purposes described above. We do not sell or rent players' personal information or use Epic account information for targeted advertising.

3. Who receives information

• Epic Games: We use Epic account and entitlement interfaces. To verify your session and query, verify or redeem this game's entitlements, we send the required session credentials, account identifiers and product or entitlement identifiers to the relevant interfaces. Epic's independent relationship with you is explained in the Epic Games Privacy Policy. This policy describes our own processing and makes no promises on Epic's behalf.
• Hosting and network infrastructure: The website, policy page and our entitlement service use ChatGPT Sites and its Cloudflare infrastructure. These services process information necessary to serve pages, handle requests and host the entitlement database. See the OpenAI Privacy Policy and Cloudflare Privacy Policy.
• Email services: Messages to our support address are processed through 163 / NetEase email services. We limit access to people who need the information to handle your request.
• Applicable requirements and protection of rights: We may disclose the minimum relevant information where required by applicable law or valid legal process, or where necessary to address fraud and protect legitimate rights.

Providers may process information in their operating regions, which may differ from your location. Where a cross-border processing activity requires a separate notice or consent, we will follow the applicable requirements. We do not publicly publish your account, character or purchase-binding records.

4. Storage and data retention

Retention depends on the information and its actual purpose:

• Local saves and purchase journals: These remain on your device until you delete them using game features or remove the relevant saves, journals and backups yourself. Uninstalling the game may leave these files behind. We cannot remotely delete local files for you.
• Session credentials: These are used for current authentication and the required entitlement-interface calls. Our service does not write access tokens to the entitlement database or retain them as purchase records. The game and its SDK manage local caches on your device.
• Character bindings, purchases, receipts and pass records: We retain these while necessary to provide the corresponding entitlements, recover purchases, check prior grants, prevent duplicate delivery, and address unresolved disputes or applicable retention obligations. Pass expiry, deletion of a local character or withdrawal of sign-in authorization does not automatically erase server records. These records currently have no fixed-day automatic purge. Once those purposes no longer require them, or after approval of a verified deletion request, we manually delete the records or remove personally identifying links.
• Security counters: Our IP rate-limit information is used only in the running service instance's temporary memory. Idle entries are cleaned while requests are processed, and the information disappears when the instance is destroyed; it is not written to the purchase database. Account request counters retain the latest counting window and are updated by subsequent requests. Their account association is manually removed when no longer needed for security or when a verified deletion request is approved.
• Support emails and case records: We retain these while needed to handle the request, follow-up or an unresolved dispute, then delete or anonymize them when no longer needed. You may also request deletion.

If records remain necessary for an unfulfilled entitlement, a specific dispute or an applicable legal obligation, we will explain the categories and reason, retain only the necessary part and restrict its use. Provider-controlled logs, email copies and infrastructure backups have their own retention and cleanup mechanisms; we do not promise their immediate removal. You may ask about retention of information under our control using the process below.

5. Access, correction, deletion and withdrawal of authorization

1. Email zg254219788@163.com, for example with the subject “Swordtide Epic privacy request”, and identify the information you want to access, receive a copy of, correct or delete.
2. Provide only the minimum details needed to locate the records, such as your character ID or relevant entitlement or order ID. We may verify ownership using known contact details or another reasonable method to prevent impersonation. Do not provide your Epic password, verification codes or full payment-card details.
3. After verification, we will handle the request and explain the result. If we need more information or must retain a limited part, we will explain why. We handle requests under the applicable data-protection requirements and deadlines.

You can choose not to use optional online purchases and manage your local saves yourself. You can manage or revoke the game's authorization in your Epic account's application-permission settings. Revocation affects future online identity and entitlement verification but does not itself delete records already stored by us; send us a separate deletion request. Use Epic's own channels for account or platform records independently controlled by Epic.

Deleting purchase or character-binding records may prevent entitlement recovery or further pass verification. We will explain such consequences when handling an affected request. Before removing local files, ensure that you no longer need the related progress and backups.

6. Information security

Online requests use HTTPS. Our entitlement service verifies account identity, limits access to records and validates purchase receipts to protect information and entitlements. We restrict backend access and do not display credentials or private records on public pages. No transmission or storage method is completely secure. Contact our privacy email if you identify a data-security issue involving the game.

7. Children and guardians

Follow the age requirements displayed by the game platform. Where online use, data processing or purchases require a guardian's involvement, obtain consent as required. A guardian who believes a child has provided us with inappropriate personal information may contact the email above to request investigation and action.

8. Policy updates and contact

We update this page and its date when features or processing practices change. Where a separate notice or consent is required, we will address it in the relevant feature. This page contains the complete policy in Chinese and English, rather than an English summary.

Responsible developer: 大戈戈 / Dagege Studio / zhangge
Game: 洪荒剑潮 / Swordtide: Age of Immortals (Epic PC)
Official website: swordtidegame.com
Privacy and support email: zg254219788@163.com

返回中文 / Back to Chinese